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We're here to help

Questions about a product, issues with your download, or just want to say hi — reach us on any of these channels.

WhatsApp (Fastest)

Chat with us directly — we respond within a few hours on most days.

+254 700 000 000 →

Email

For detailed questions, partnership enquiries, or download issues.

hello@mamaflow.co.ke →
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@mamaflow.co.ke →

Response time

WhatsApp: same day · Email: within 24 hrs · Download issues: resolved immediately

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Thank you for reaching out. We'll be in touch within 24 hours. You can also WhatsApp us for a faster response.

Common questions

How do I receive my product after payment?+
Your download link is sent automatically to your email address right after payment is confirmed. Check your inbox (and spam folder just in case). If you don't receive it within 15 minutes, WhatsApp us immediately and we'll send it manually.
Can I pay with M-Pesa?+
Yes! M-Pesa is our primary payment method. You'll receive an STK push to your phone to approve the payment. We also accept debit/credit cards and Airtel Money.
Are the products printable?+
Yes. All our PDF guides and template packs are designed to print beautifully on A4 paper. You can also use them digitally on your phone, tablet, or laptop.
Can I share my purchase with friends or family?+
Each purchase is licensed for personal household use only. If you'd like to share with a group, WhatsApp us about our discounted bulk purchase options — perfect for mum groups, community organisations, and schools.
Do you offer refunds?+
Due to the digital nature of our products, we don't offer refunds once a product has been downloaded. However, if you have an issue with the product quality or received the wrong file, we'll fix it immediately. Your satisfaction matters to us.